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Freqently Asked Questions


Here you will find useful information and answers to questions that we are regularly asked. If you have any further enquiries, please feel free to email us or call us on 01228 55 00 00 - we will post more questions and answers here as we get them. We appreciate your feedback. For Contract Hire specific questions, please click here to visit our Contract Hire FAQ's pages.

Why Buy From Us?
Our team has over 30 years experience in the car industry, and we pride ourselves on helping you make the right choice. We provide a professional approach to meeting your motoring needs based around a very friendly and non-pressurised environment. We do not have the financial constraints of operating a large showroom and can offer our customers the most competitive package, passing the savings of our low overheads directly back to you. As we do not represent any one vehicle manufacturer and we not required to follow anyone else's pricing structure and we can supply any make or model of vehicle you require - new or used. Why not view our customer testimonials...

Do you offer Finance facilities?
Yes, we offer a full range of flexible and extremely competitive finance options click here to find out more...

Can I part exchange my car?
Yes, we are pleased to offer a part-exchange service. If you are unable to call in at our offices, please use the enquiry form or ask a member of our team for a part-exchange valuation.

Do the cars come with a warranty?
All new cars purchased are supplied with the full manufacturer’s warranty and road side assistance as specified by the manufacturer. All warranty claims and work can be carried out by any one of the relevant franchise dealerships throughout the UK. Used cars are supplied with a 3 month warranty, however, this can be extended at extra cost should you so wish.

Will my local dealership service and maintain my car after delivery?
Yes, absolutely. Purchasing a new car through Midas Vehicle Management is no different for example to purchasing a car from a local dealership in Birmingham then relocating to Manchester and using the local dealership there. All dealerships and manufacturer approved service centres will welcome your custom, both service and warranty work provides extra revenue for them. Alternatively, if you are local to Midas Vehicle Management, we can arrange all your servicing / workshop needs.

Are the New vehicles UK specification?
All vehicles are guaranteed full UK specification. The majority of our new vehicles are UK dealer supplied, and therefore are no different to the vehicle you would purchase from your local dealer. In some cases, we may offer the option of supplying a parallel imported vehicle from the EU which would again be full UK specification, the only difference being that they can come with either 2 years or 3 years warranty, however, you would be made aware of this at the time of purchase.

How will I know if there are any changes to the order or estimated delivery date?
We will be to update you with the progress of your order and liaise with the supplier and logistics teams to ensure a smooth transition of the car to you. We will keep you up to date with any changes via telephone or e-mail.

When will I know the exact delivery date?
For used cars, we will provide you an exact delivery date at the time of purchase. when your car has arrived at the supplier following its pre-delivery inspection. Manufacturers and suppliers can only provide estimated dates when the orders are placed which can be subject to movement either forward or backward. We do, however, endeavor to overstate rather than understate lead times.

Who is my contract to buy the car with?
Your contract is with MVM (Carlisle) Ltd. We are responsible for your purchase from the point of order to delivery. This gives you the complete confidence of knowing exactly who you are dealing with, who to contact, and just one set of terms and conditions making the whole transaction as simple as possible.

How much deposit do you require?
We require a fixed deposit of £500 for most vehicles. Certain specialist, unusual specification, and higher value cars maybe subject to a higher deposit.

How can I pay my deposit?
You can pay your deposit by any of the following methods: Bank Transfer, Cheque, Debit Card or Cash - whatever suits you.

Can I have the vehicle delivered to my door?
Yes, all our cars can be delivered to anywhere in the UK. We have both driven delivery and transported delivery options, please ask for details.

Are your new vehicles the current model range?
Yes, unless stated otherwise, your new car will be absolutely brand new and registered on the latest plate. Please feel free to ask as to the model year you will be purchasing, we will be happy to confirm this on the Vehicle Order form sent to you.

When and how do I make payment?
The final balance (less deposit) is required prior to the agreed delivery date either by CHAPS (same day transfer), internet bank transfer, bankers draft, debit card or by cleared cheque.

Are all cars held in stock?
At Midas we sell all makes and models of new and used cars, as you can appreciate it is not possible to stock all these options. We do however have access to the stock of many dealerships around the UK. We can also place a factory order for new cars directly with the manufacturer to meet your specific requirements. Factory orders are usually supplied within 4-8 weeks - depending on the manufacturer, model and specifications. We normally stock around 20 used cars but can source any car you require from a variety of sources.

Are any of your new vehicles imports?
Most of our vehicles are UK supplied and come from the same factory as if you brought through a UK dealer. However, we do import some vehicles, if it means a substantially cheaper price for our customers than a UK sourced vehicle. In some instances, buying from other countries within the EU enables us to take advantage of more favourable pricing structures and deliver cars to UK customers at substantially lower prices than a UK model. All of our imported vehicles conform to UK safety requirements and come with a full manufacturer’s warranty. Please ask our sales team for information about the origin of your car.

Can I have factory fitted options on my chosen vehicle?
With some vehicles you can purchase factory fitted options. This may have an impact on the price of the vehicle, but will certainly still represent our usual fantastic value for money.

In addition, we can provide a number of different accessories which we will fit ourselves, so you can still benefit from our very best offers and save even more on accessories – just our sales team for more information.

What is the best way to get in contact with Midas Vehicle Management?
Call in at our offices or phone us on 01228 55 00 00 between 9am-5pm Mon-Fri, 9am-2pm Saturday, 11am-2pm Sunday or send an e-mail to sales@midasvehicle.com.

How often is the website updated?
Our site is continually updated to reflect new models and discounts as they become available. Please feel free to confirm prices when you contact us.

Is there a search fee for finding a used car for me?
No, we do not charge fees for this service.

Do you have a question that is not listed?
Then please email us or call us on 01228 55 00 00.